How to respond with compassion
Responding to a disclosure of child sexual abuse (CSA) requires an approach that prioritises safety, agency, and emotional well-being. Here are the key principles for a trauma-informed response to supporting a client through a disclosure of childhood sexual abuse.
The “HEART” approach
H — Help them feel safe
Offer reassurance, believe them, and respect their privacy.
E — Empower them with choice
Let them share at their own pace and give them control.
A — Adapt communication
Use simple language, visuals, or assistive tools as needed.
R — Reduce harm
Stay calm, avoid probing questions, and limit retelling their story.
T — Think holistically
Consider culture, gender, disability, and past trauma in your support.
Immediate response: what to say and do
Believe & affirm
“I believe you.”
“Thank you for telling me.”
“You are not alone, and this is not your fault.”
Ensure safety
Assess immediate risk and take steps to protect them from further harm.
Follow policies and procedures while centering their needs.
Respect their autonomy
“Would you like me to help you find support?”
“You can decide how much you want to share.”
Provide next steps without over-promising
“There are people who can help you.”
“I will do what I can to support you.”